Optimal Signaling Mechanisms in Unobservable Queues

Systems Conversation with Krishnamurthy Iyer, Assistant Professor in the School of Operations Research and Information Engineering, Cornell University

Considering the problem of optimal information sharing in an unobservable single-server queue offering service at a fixed price to a Poisson arrival of delay-sensitive customers. Which signaling mechanism should the service provider adopt to maximize her expected revenue? Our work contributes to the literature on dynamic Bayesian persuasion, and provides many interesting directions for extensions (joint with David Lingenbrink, Cornell University).